Job Description

Position Summary

1. Integrate different work processes operated by each business unit to contribute to standard HR operation.
2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).

Role and Responsibilities

Service Delivery

• Troubleshoots HRIS issues and errors, resolving them along with root causes
• Coordinate configuration of the Workday system with global business needs and departmental process changes
• Unit testing of changes and coordination of testing with business users. Implementation of changes
• Develops project plans, prioritizes project requests, monitors project completion to assigned deadlines, and ensures quality and timely delivery of solutions
• Perform bulk loads of data to Workday via templates and be able to troubleshoot and work with IT partners for complex loads
• Maintain Workday user assignments and other administration tasks including data entry on the employee life cycle
• Independently able to investigate and analyze system issues and be able to collaborate with others for resolutions

Technical Standards and Internal Controls

• Review and verify process documents to ensure completeness and accuracy
• Provide support to other SSC members in responding to queries and investigating issues related to Employee Master Data.
• Support Workday reports generation
• Understand configured business processes and global security matrix and maintain system user assignments and other administration tasks
• Assists in data quality management including but not limited to Workday Data Validation, Data Audits, and Data Cleansing

Continuous Improvement

• Helps drive Continuous Improvement initiatives to improve the user experience

#LI-SME #L-MidSenior

Skills and Qualifications

• Possess a Degree in Business Management, Human Resource Management, Psychology, or equivalent.
• Implementing or providing user and system support for the Workday system
• Using issues/ticket/case management systems and processes with advanced troubleshooting skills working independently as well as collaboratively Knowledge about global change & issues management process and Workday release management.
• Experience in a Shared Services Center (SSC) environment or BPO industry will be an added value
• Establish a high degree of confidentiality and sensitivity to compliance and security-related matters
• Must have an understanding of data integrity and be able to apply it in day-to-day work
• Detail\xe2\x80\x93oriented and thorough when analyzing and troubleshooting issues/cases
• Ability to work under tight deadlines and handle multiple priorities
• Proficient in MS Office or other analytical tools i.e. Power BI, Tableau or Python language will be an added advantage.
• Candidate with Workday Certification is encouraged to apply

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Samsung