You must monitor, maintain, and manage Servers and Infrastructure services operating on those servers. Infrastructure services include: Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, Terminal Services, IT Scanning, and web servers.
You should ensure that the servers are designed appropriately based on Availability and Capacity plans i.e. with appropriate performance and up-time applicable for the Service Level Agreements.
You must be able to participate in design, implementation and enhancement of servers and Infrastructure services set-up and configuration.
You are expected to monitor server and infrastructure services. Manage the event log and take remedial action.
You must prepare capacity and availability trends and reports for analysis.
You are required to design and implement housekeeping routines, monitor system and infrastructure service logs.
You must ensure that back-up operations are executed and completed.
You should also ensure the integrity of back-up operations periodically and restore from back-up as required.
You should be able to design and implement batch job management routines. You must ensure that batch jobs are scheduled optimally and manage failed batch jobs.
You are expected to design and implement print queue management routines.
You must ensure to review/modify/create related documents such as SOP, RCA, KB and etc.
You should be able to make sure all servers supported are able to meet Group IT security compliance requirements.
You are required to install, configure, and provide L2 and L3 support to related incidents/service request/root cause analysis for Infrastructure Systems
Job Requirement
Bachelor's Degree in Computer Science, Information Technology, or a related field.
At least 3-5years of working experience in the related field is required for this position.
Must have experience in managing L2/L3 issues; ability to systematically troubleshoot, research and diagnose root cause for an incident or problem.
Relevant experience on core Windows (Window 2012 R2, 2016, 2019) and cluster troubleshooting, installing, configuring is needed.
Experience in any of the following layered products (one mandatory and more than two are added advantage): Active Directory, DNS, DHCP, Exchange, RDS / RDWeb, TCP/IP, IIS & FTP, Citrix, Backup Exec or Veeam
Must be certified or pursuing certification in: Citrix CCA /CCEE, Microsoft MCSE, MCSA, ITIL Foundation
Having knowledge of the following is advantageous:
o Monitoring Tools - Solarwinds
o ITSM Tools - Symphony SummitAI
o Patching & Remote Deployment - Manage Engine Desktop Central Management
o Scripting - Powershell
o Office 365
o SSO - AccessMatrix
Job Type: Contract
Contract length: 12 months
Pay: RM7,000.00 - RM8,000.00 per month
Work Location: In person
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