Job Description

Key Responsibilities

Monitor, maintain, and manage Windows servers and infrastructure services Support Active Directory, Exchange / Office 365, file and print services, RDS, antivirus, databases, and web servers Ensure server availability, capacity planning, and SLA compliance Participate in design, implementation, and optimization of infrastructure Monitor system health, event logs, and perform proactive remediation Manage backup and restore operations and verify backup integrity Handle batch job scheduling, print queue management, and housekeeping routines Prepare capacity and availability reports Create and maintain SOP, RCA, and knowledge base documentation Ensure compliance with Group IT security standards Provide L2/L3 support and root cause analysis for infrastructure incidents

Technical Requirements

Windows Server 2012 R2, 2016, 2019 (including cluster troubleshooting) Strong L2/L3 troubleshooting experience Mandatory experience with M365/O365, Active Directory, Exchange, and File Server Experience in at least one of the following: AD, DNS, DHCP, Exchange, RDS/RDWeb, TCP/IP, IIS/FTP, Citrix, Backup Exec, Veeam Knowledge of SolarWinds, Symphony SummitAI, ManageEngine Desktop Central, PowerShell, and AccessMatrix is an advantage

Qualifications

Bachelor's Degree in Computer Science, IT, or related field 3 to 5 years of relevant working experience

Certifications (Preferred)

Microsoft MCSE or MCSA Citrix CCA or CCEE ITIL Foundation

Work Arrangement

Location: On-site, Kuala Lumpur, Malaysia Working hours: 11:30 PM to 9:00 AM, Monday to Friday (Canada time support) Candidates must be comfortable with night shift and on-site work
Immediate or short-notice candidates will be prioritized.

Interested candidates may apply directly or share their profile.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,685.84 - RM8,000.00 per month

Work Location: In person