11:30pm - 9am (Supporting Canada Time Zone), Monday - Friday
Responsibilities:
Monitor, maintain and manage Servers and Infrastructure services operating on those servers. Infrastructure services include: Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, Terminal Services, IT Scanning and web servers.
Ensure that the servers are designed appropriately based on Availability and Capacity plans i.e. with appropriate performance and up-time applicable for the Service Level Agreements.
Participate in design, implementation and enhancement of servers and Infrastructure services set-up and configuration.
Monitor server and infrastructure services. Manage the event log and take remedial action.
Prepare capacity and availability trends and reports for analysis.
Design and implement housekeeping routines.
Monitor system and infrastructure service logs.
Ensure that back-up operations are executed and completed. Ensure the integrity of back-up operations periodically. Restore from back-up as required.
Design and implement batch job management routines. Ensure that batch jobs are scheduled optimally and manage failed batch jobs.
Design and implement print queue management routines.
Requirements:
Must have experience in managing L2/L3 issues (Ability to systematically troubleshoot, research and diagnose root cause for an incident or problem
Relevant experience on core Windows (Window 2012 R2, 2016, 2019) and cluster troubleshooting, installing, configuring.
Mandatory to have strong experience in L2/L3 troubleshooting for M365/O365, Active Directory, Exchange, File Server, File Management, Windows Server.
Qualifications:
Bachelor's Degree in Computer Science, Information Technology, or a related field.
At least 3 - 6 years of working experience in the related field is required for this position.
Job Type: Full-time
Pay: RM6,000.00 - RM8,000.00 per month
Benefits:
Health insurance
Application Question(s):
Are you ok with working hours from 11:30pm - 9:00am (Supporting Canada Time Zone), Monday - Friday?
Experience:
L2 Server: 2 years (Required)
Microsoft 365 troubleshooting: 3 years (Required)
Work Location: In person
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