Job Description

MohonCompany Highlights

• 13th-Month Salary: Enjoy an additional month's salary as a yearly reward for your commitment and performance.
• Employee Benefits: Competitive salary, attractive commissions, medical coverage, employee discounts, and quarterly team-building activities to keep you motivated.
• Reputable Brand (Ducati Penang): As a trusted one-stop center in George Town, we specialize in high-quality motorcycles, premium safety gear, and accessories.

Kelayakan

• Minimum Diploma in Business Administration, Customer Service, or a related field.
• Proven experience in administrative or customer service roles (experience in the automotive/motorcycle industry is a plus).
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently and in a team, with excellent organizational skills.
• Fluent in English and Malay (additional languages are an advantage).

Tanggungjawab

• Manage daily service center operations and maintain accurate records of customer bookings and service requests.
• Coordinate schedules for technicians and ensure timely service delivery.
• Handle customer inquiries, complaints, and follow-ups professionally.
• Prepare service-related reports and maintain an organized filing system.
• Monitor and manage inventory of spare parts and tools.
• Assist in maintaining a clean, safe, and welcoming service center environment.

Manfaat

• 13th Month Salary
• 6 days off per month
• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.
• Employee discounts on motorcycle merchandise.
• Comprehensive medical coverage.
• Quarterly team-building activities and recognition programs.

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