(established in 1948), is one of Malaysia's leading
1-Stop Automotive Solution Centers
. We offer comprehensive services including
Sales, After-Sales Service, Spare Parts, Accident Claims, and Insurance
for major automotive brands such as
Peugeot, GWM, Hyundai, Chery, and Proton
across the northern region.
Position Title:
Service Advisor
Department:
After-Sales / Service Department
Reports To:
Service Manager / Branch Head
Location:
Proton Georgetown (Jalan Larut)
Key ResponsibilitiesCustomer Service
Greet customers warmly and professionally upon arrival.
Actively listen to customer concerns and clarify service needs.
Clearly explain recommended repairs, maintenance, and service packages.
Provide timely updates on vehicle status and service progress.
Handle customer inquiries and complaints professionally and effectively.
Vehicle Diagnosis
Conduct thorough initial inspections to identify required repair or maintenance work.
Use diagnostic tools and equipment to assess vehicle conditions accurately.
Prepare clear and detailed repair estimates for customer approval.
Service Planning
Schedule service appointments and manage daily job flow efficiently.
Coordinate closely with technicians to ensure timely and accurate service delivery.
Monitor ongoing service progress and resolve any issues that arise.
Administrative Tasks
Maintain accurate customer records, repair orders, and service history.
Process payments, invoices, and necessary documentation.
Prepare daily or weekly service reports required by management.
Qualifications
Strong customer service and interpersonal skills.
Excellent communication skills (verbal and written).
Basic knowledge of automotive systems, components, and repair procedures.
Additional Considerations
Previous experience in the automotive industry is preferred.
Technical background or certification in automotive repair is an added advantage.
Able to work under pressure, multitask, and meet deadlines.
Positive, proactive, and enthusiastic attitude.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,200.00 - RM2,300.00 per month
Benefits:
Opportunities for promotion
Professional development
Work Location: In person
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