Job Description

?? Service Advisor Jobs, salary up to MYR 3,500 in Germar Premium Garage Sdn Bhd Petaling Jaya - Ricebowl
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Service Advisor
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MYR2,500 - MYR3,500 Per Month
Commission: MYR100 - MYR1,000
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Fresh Graduates
Jadilah pemohon terawal!
Posted 2 hours ago o Closing 20 Nov 2025
Jadilah pemohon terawal!
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• Provide exceptional customer service by greeting customers, listening to their concerns, and offering appropriate solutions.
• Effectively communicate with customers regarding vehicle issues, repair options, and associated costs, ensuring transparency and understanding.
• Utilize automotive knowledge to accurately diagnose vehicle problems and recommend necessary services or repairs.
• Apply sales skills to upsell additional services or products that benefit the customer and enhance their vehicle's performance.
• Manage time efficiently to schedule appointments, prioritize tasks, and ensure timely completion of service requests.
• Demonstrate technical aptitude by understanding vehicle systems and components, and effectively explaining technical information to customers.
• Proficiency in English and Mandarin to effectively communicate with a diverse customer base.
• Maintain a professional and organized workspace, adhering to company standards and procedures.
• Follow up with customers after service to ensure satisfaction and address any remaining concerns.

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• Greet customers promptly and courteously, establishing a positive first impression of the service department.
• Listen attentively to customer descriptions of vehicle issues, asking clarifying questions to accurately diagnose problems and manage expectations.
• Create detailed and accurate repair orders, documenting customer concerns, diagnostic findings, and proposed solutions, ensuring clear communication with technicians.
• Provide customers with accurate estimates for service and repair costs, explaining the scope of work and obtaining necessary approvals before commencing repairs.
• Maintain regular communication with customers throughout the service process, providing updates on vehicle status, estimated completion times, and any changes to the original estimate.
• Proactively follow up with customers after service completion to ensure satisfaction, address any concerns, and solicit feedback for continuous improvement.
• Schedule service appointments efficiently, optimizing technician workloads and minimizing customer wait times.
• Process payments accurately and efficiently, explaining invoices to customers and addressing any billing inquiries.
• Maintain a clean and organized service reception area, ensuring a professional and welcoming environment for customers.
• Stay up-to-date on automotive technology and service procedures through ongoing training and professional development.

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• Annual Leave
• EPF
• Medical Leave
• SOCSO

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• EPF / SOCSO / PCB
• Training Provided
• Annual Leave

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Customer Service Communication Skills Automotive Knowledge Sales Skills Time Management Technical Aptitude

Skills Required