Job Description

Responsibilities / Tasks

• Support sales and service teams by preparing quotations, costing, price lists
• Coordinate sales and after-sales activities, including spare part orders, field service orders, and ensuring accurate and timely order execution in alignment with after-sales requirements.
• Perform customer follow-up via email and phone calls to ensure order status clarity, delivery tracking, and resolution of service or sales-related inquiries.
• Serve as a Key User for CRM, supporting system improvements and troubleshooting
• Maintain and update customer and installed base databases using CRM, ensuring accurate data entry, and tracking of service activities.
• Liaise with internal teams (technical, logistics) and external stakeholders to ensure smooth coordination of orders, service activities, and customer requirements.
• Assist in handling customer complaints, claims, and technical assistance requests by coordinating with relevant internal functions for corrective actions.

Your Profile / Qualifications

• Diploma or Degree in Business Administration, Engineering, Supply Chain, or relevant technical field.
• Minimum 5 years of experience in sales support, service coordination, customer service, or similar roles in industrial equipment or machinery industries.
• Experience with SAP and CRM platforms is Mandatory.
• Strong communication skills with the ability to interact professionally with customers, internal teams, and regional stakeholders (email, phone, written).
• Proficient in reading technical information such as basic diagrams, equipment specifications, service orders, or P&ID (advantageous but not mandatory).
• Ability to work independently, manage multiple tasks, and respond to customer requirements in a timely manner.
• Experience with installed-base management, spare parts ordering, or after-sales service processes is an added advantage.
• Background in machinery, food processing equipment, or technical service coordination is beneficial.

Did we spark your interest?
Then please click apply above to access our guided application process.

Skills Required