Job Description

Job Requirements

Automation and vision machine handling Mechanical knowledge Electrical knowledge Basic Microsoft software knowledge Basic computer skills Problem solving

Setting up vision modules, automation equipments, jigs and fixtures by performing hardware configuration, adjustment, alignment, fine tuning and calibration. Setting up vision modules, automation equipments, jigs and fixtures by performing software configuration, calibration, recipe and process program settings. Test and debug vision modules, automation equipments, jigs and fixtures. Assure product quality by performing test and check according to QA (Quality Assurance) Protocol before releasing product for shipment. Involve in assembly and wiring of vision modules, automation equipments, jigs and fixtures. Involve in cleaning, packing and crating activities for products shipping out from factory. Perform installation, setup, buyoff & commissioning of new equipment at customer's site in Malaysia or overseas. Provide product training to customer in TT Vision premises and customer's site. Pursue deep product knowledge by working closely with development and production team as well as attending product training. Act as a single point of contact to customer relating to product technical issues. Lead and perform troubleshooting of product issues with assistance of a team of customer and developer by identifying root cause(s). Take full ownership of reported product issues from customer and seeing it through to complete resolution. Advise customer in terms of product operation and application, PM (Preventive Maintenance), spare parts, change request, upgrades and other related sustaining topics within product lifecycle. Prepare for on-call emergency situation during normal office hours/nights/weekend and travel to customer's site in short notice. Handle customer's service and support needs fully and timely. Handle escalation from customer/internal teams relating to technical issues following standard procedures. Deliver service request from customer and scheduled proactive service support. Prepare and submit service report accurately and timely after completion of service jobs. Build and maintain good customer's relation. Assist development team to collect field data as well as providing feedback to potential product issue and improvement opportunities. Assist sales team to identify/highlight potential sales of our products and services.
Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Dental insurance Health insurance Parental leave
Ability to commute/relocate:

Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your expected salary for this position?
Experience:

Service Engineer: 1 year (Preferred)
Willingness to travel:

75% (Preferred)
Work Location: In person