Job Description

• Previous experience in F&B, customer service, or retail is a plus, but not required.
• Able to work in a fast-paced environment and handle multiple tasks.
• Strong communication skills and a positive, team-oriented attitude.
• Willingness to work flexible hours, including weekends and public holidays.

Responsibilities

• Greet customers warmly and provide friendly, prompt, and professional service.
• Handle customer inquiries and take accurate orders in person and through the POS system.
• Promote and suggest products and deals to customers.
• Ensure customer satisfaction by handling complaints and issues effectively and politely.
• Assist in the preparation of products, ensuring all items are fresh, delicious, and consistent with our quality standards.
• Follow food handling and hygiene protocols to maintain a clean and safe environment.
• Adhere to company SOPs for food preparation, including the correct handling and storage of ingredients.
• Prepare and serve a variety of beverages, including coffee and other specialty drinks, according to customer orders.
• Ensure that beverages are made to the highest quality standards.
• Operate the POS system efficiently for cash, card, or e-wallet transactions.
• Keep track of daily sales and ensure accurate cash handling at the end of shifts.
• Maintain cleanliness throughout the store, including the front counter, dining area, and kitchen.
• Restock supplies and ensure the store is well-organized and presentable at all times.
• Follow health and safety regulations, including food hygiene and cleanliness standards.
• Work as part of a team to ensure smooth daily operations.
• Assist fellow team members during peak hours and collaborate effectively to provide excellent service.
• Assist with opening and closing duties as required.
• Perform any additional tasks assigned by the supervisor or manager to support overall store performance.

Benefits

• EPF/ SOCSO
• Competitive salary and incentives.
• Training provided to ensure you excel in your role.
• Opportunities for career advancement within the company.
• Staff discounts on products.

Additional Benefits

• Medical and Hospitalisation Leave
• Medical Insurance
• EPF / SOCSO / PCB
• Overtime Pay

SkillsCustomer Service Communication Skills Time Management TeamworkImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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