Job Description

Mohon

Kelayakan

Requirements:

• We welcome any experience level but previous experience in the food and beverage industry or customer service roles is valued
• Passion for food and a strong interest in Malaysian cuisine.
• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner.
• Acceptable level of fluency in Bahasa Malaysia & English is required with other languages as a plus point.
• Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
• Positive attitude, enthusiasm, and a genuine desire to provide exceptional customer service.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Basic math skills for cash handling and order processing.
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards.
• Understanding of food safety and sanitation practice

Tanggungjawab

Responsibilities:

• Greet and welcome customers with a friendly and positive attitude.
• Take accurate customer orders, paying attention to special requests and dietary preferences.
• Provide recommendations and answer customer inquiries about ROLLTI\'s roti canai wraps and menu items.
• Efficiently process customer payments and handle cash transactions.
• Assist in food preparation, including ingredient preparation, marinating meats, and assembling wraps.
• Follow recipes and portion control guidelines to ensure consistent food quality.
• Ensure timely delivery of food orders to customers.
• Address customer needs and resolve complaints or issues in a professional and courteous manner.
• Maintain a clean and organized front counter area, including ensuring supplies are stocked.
• Monitor food stock levels and communicate with the manager to ensure timely restocking.
• Uphold hygiene and food safety standards, following health regulations and guidelines.
• Operate kitchen equipment safely and efficiently.
• Maintain cleanliness and organization in the kitchen area, including proper storage and labelling of ingredients.
• Assist in the washing and cleaning of kitchen utensils, dishes, and equipment.
• Assist with opening and closing duties, including setup and cleanup of the front counter and kitchen area.

Manfaat

Salary & Benefits:

• Competitive Sales, Attendance & Other Incentives
• EPF/SOCSO/PCB/EIS Provided
• Annual, Medical, Hospitalization & Other Entitled Leave
• Medical Benefits Provided
• Duty Meals Provided
• Full On Boarding and Ongoing Training
• Uniform Provided
• Career Advancement Plan to Managerial Level
• Location: Petaling Jaya/Kuala Lumpur
• Own transportation

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