Job Description

JOB OVERVIEW

The Service Crew/Cafe Crew is responsible for delivering excellent customer service, ensuring smooth cafe operations, and maintaining cleanliness and efficiency in a modern Nasi Lemak fast-paced cafe. This role plays a key part in creating a welcoming dining experience, supporting kitchen operations, and upholding hygiene and service standards.

KEY RESPONSIBILITIES

Customer Service & Front-of-House

Greet customers warmly and assist with menu recommendations. Take orders accurately (manual/QR ordering system depending on outlet). Serve food and beverages efficiently and promptly. Ensure customer satisfaction and handle basic customer feedback professionally. Maintain dining area cleanliness, table turnover, and overall cafe ambiance.

Operational Support

Assist in basic food preparation, plating, garnishing when required. Support kitchen team during peak periods. Manage takeaway and delivery orders (GrabFood/FoodPanda/etc.). Refill condiments, cutlery, and dining essentials.

Cashiering & POS

Operate POS/QR payment systems. Handle cash and digital payments accurately. Ensure proper end-of-day cash balancing.

Hygiene & Safety

Ensure adherence to food safety, hygiene, and cleanliness standards. Maintain proper sanitation of dining area, service counter, and equipment. Follow SOPs for handling food, waste segregation, and stock rotation (FIFO).

Teamwork & Communication

Work closely with outlet team to ensure smooth daily operations. Communicate effectively with kitchen, barista, and management teams. Support new crew training when required.

Other Duties

Participate in stock counting, receiving goods, and basic inventory tasks. Assist in cafe events, promotions, and seasonal menu launches. Perform any other duties assigned by Outlet Supervisor/Manager.

JOB REQUIREMENTS

Qualifications

Minimum SPM or equivalent. Experience in F&B or cafe environment is an added advantage. Fresh graduates or first-job seekers are encouraged to apply.

Physical Requirements

Able to stand long hours. Able to work under pressure in a fast-paced environment. Able to work

shift hours

, weekends, and public holidays.

Personal Attributes

Pleasant personality, customer-oriented, and a team player. Strong sense of responsibility and punctuality. Positive attitude and willingness to learn. Good communication skills.

SKILLS REQUIRED

Customer service & communication skills. Basic food handling & hygiene knowledge. POS/cashiering skills. Teamwork & time management. Problem solving in fast-paced situations. Ability to multitask effectively.
Job Type: Full-time

Pay: RM1,700.00 - RM1,800.00 per month

Benefits:

Free parking Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Application Question(s):

Able to work long working hours
Work Location: In person