Job Description

Position: Service Delivery AnalystIndustry: BankingWorking Day/Hour: Monday - Friday, Flexible working hourWorking Duration: 12 months contract with PERSOLKELLYWorking Location: 165 Jalan Ampang, 50450 Kuala LumpurSalary: Basic up to RM4,500 (Based on qualifications & experiences) with statutory contribution + leave entitlement + medical coverageThe Service Delivery analyst provides service delivery management to ensure company provided to business are fulfilled as expected and ensures all the company requirements are met including but not limited to risk and control, third-party management and financial perspective. This Service Delivery role provides Service Delivery management to various company core functions within Malaysia.Key Responsibilities:

• Coordinate with various company team to prepare company KPIs presentation deck and attend service review meeting with businesses.
• Keep track and work with respective company record owners to perform records maintenance for company Malaysia according to company record management standards and procedures.
• Work with company vendors to monitor the SLAs and provide management reporting.
• Coordinate with vendors, sourcing team and company contract owners for contract creation, renewal, and termination.
• Assist company Risk Manager to coordinate with respective company units to collect, consolidate, review control assessment evident for monthly and quarterly submission.
• Track and coordinate with company operational teams and regional ISO team to update and review process control manual according to the company and ISO standards.
• Work with regional company support team to obtain monthly, quarterly, and yearly KRIs for submission to O&T Risk and control team for regulatory reporting.
• Support company Risk Manager to conduct third party management oversight and monitoring, such as on-going monitoring task, SLA monitoring and control assessment submission.
• Support company Risk Manager to complete cross border and outsourcing review of any new global / regional company initiative that impact Malaysia.
• Provide financial management support to the team

Job Requirements:

• Minimum Degree holder
• Service delivery coordination across teams
• Productivity tools such as Microsoft Word, Excel, and PowerPoint.
• Good communication and interpersonal skills
• Can work independently to complete tasks assigned from supervisor.
• Good coordination skill and able to coordinate between various teams to deliver expectations.

Serious applicants may send your resume to Nursabrina_Zaidi@persolkelly.comOnly qualified candidates will be contacted for interview.We thank you for your application.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Malaysia and its affiliates collecting, using, and disclosing your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.my/policies/. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.Follow us for the latest updates and valuable insights:

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Reference Number:Contact Details:Nursabrina_Zaidi@persolkelly.comProfession:Banking & Finance
Banking & SecuritiesCompany:PERSOLKELLY MalaysiaDate Posted:10/06/2024 1:50:00 PM

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