Service Delivery Manager
Selangor, Malaysia
Job Description
Service Delivery ManagerOur client is a world-class leader in providing innovative solutions and services in data center construction and engineering. Their mission is to deliver high-performance, scalable, and secure infrastructure for businesses across the globe.
- Part of a global network with over 100 offices worldwide.
- A trusted partner in delivering data center solutions across key markets.
- Client Relationship Management: Serve as the main point of contact for overseeing the client-NTT services relationship.
- Service Improvement & Reporting: Create, track, and share Service Delivery Reports, manage meetings, and handle escalations.
- Service Activation & Compliance: Carry out client-facing service activation tasks and ensure compliance with SLAs.
- Incident & Change Management: Oversee major incidents, suggest process modifications, and manage changes.
- Customer Satisfaction: Track customer satisfaction and devise strategies for service enhancement.
- At least one year of experience in a medium- to large-sized ICT firm, preferably in customer care or service delivery.
- A degree in engineering (Bachelor\'s, Master\'s, Professional, Vocational, or similar).
- Capacity to build trusting bonds with both external clients and internal stakeholders.
- Excellent ability to oversee the coordinated provision of services.
- Proficient in both written and spoken communication.
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Job Detail
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Job IdJD1070695
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:74400 - 86400 per year
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned