Service Desk (all Levels)

Malaysia, Malaysia
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Job Description


MalaysiaJob details Posted 14 June 2024 SalaryRM4200 - RM5500 per month + 13 month bonus + shift allowances + parking LocationPetaling Jaya Job type Discipline Reference273858_1718331009ConsultantAssociate Consultant, TechnologyService Desk (All levels)Job descriptionService Desk (L1, L2, L3)If you are looking for a new position in the service desk industry then this is the position for you!This position is looking for candidates of all service desk levels to join an energetic and exciting gaming company which supports multiple international companies with their software and infrastructure needs. In this position you will be working on the following duties

  • Assist customers with all in queries and requests in compliance with SLA\'s
  • Follow up on tickets with customers to ensure solutions have been delivered
  • Record events and log documentation to ticketing system
Great candidates should have the following experiences
  • An education in Information technology or related Fields
  • prior experience in service desk roles (fresh grads are still welcome to apply)
  • Experience with ticketing systems (preference for Jira)
  • Being able to communicate technical issues in easy to understand terms
  • Able to work in rotational shifts
Being able to speak mandarin would be an advantage but is not requiredfor you efforts this position will be able to offer you the following benefits
  • 13 month contractual bonus
  • Attendance allowance
  • Shift allowance
  • Parking claims
  • Medical benefits
  • Dental benefits
  • Optical benefits
  • Insurance polices
This role has multiple headcounts available so if you or somebody you know think you might be a good fit, find out by clicking "Apply"If this job isn\'t quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.Sign up for job alertsIf you are a human, ignore this field Create alertYou agree to ourShare this jobService Desk (All levels)Petaling Jaya Posted 12 minutes agoQuick LinksConnectWe are committed to Building Better Futures for the organisations we work for, the professionals we help, and our own employees.

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Job Detail

  • Job Id
    JD1039052
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    5500 per month
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned
 
 
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