Service Desk Analyst (mandarin Speaker) (accessible By Public Transport) (up To 4,300)
Kuala Lumpur, Malaysia
Job Description
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- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met.
- Evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Acts as a role model for colleagues with regards to technical and behavioural competencies.
- Act in accordance with Computacenter Information Security Policies and report any
- Ensure Department/Contract meets SLA performance targets
- Maintain and improve customer satisfaction levels
- Understand and adhere to policies and procedures
- Demonstrates relevant Winning Together values
- Keep skills up to date with IT industry standards as appropriate to the role/Contract
- Attain and maintain accreditations as appropriate to the role/Contract
IT ServicesCompany:PERSOLKELLY MalaysiaDate Posted:19/06/2024 5:42:00 PM
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Job Detail
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Job IdJD1043459
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3500 - 4300 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned