Service Desk Analyst
Job Description
Responsibilities Recording user information, verify and update in the helpdesk system Performing 1st level problem troubleshooting Documenting problems - log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem Prioritize problems - assigning problems to the proper category in the helpdesk system Routing/escalating calls to appropriate level 2 resolving group as per defined escalation process Monitor, update and close calls Requirements Candidate to possess at least a Diploma or Bachelor\'s Degree in Computer Science/Information Technology or equivalent Good interpersonal, communications and written skills; professional e-mail and telephone conduct. Fluent in English, both written and spoken Ability to work under pressure and be highly pro-active in prioritizing issues and tasks Ability to work across organizational boundaries in a professional manner Attendance adherence is essential for this role Applicants must be willing to work in Petaling Jaya Applicants should be Malaysian citizens 1 year contract position
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Job Detail
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Job IdJD1029048
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned