Job Description

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide accurate information on IT products or services.Record events and problems and their resolution in logs.Follow-up and update customer status and information.Pass on any feedback or suggestions by customers to the appropriate internal team.Identify and suggest possible improvements on procedures.Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant fieldAble to work in 9 hours shifts (8am-4pm, 9am-6pm, 10am-7pm, 11am-8pm).About AccentureAccenture is a leading global professional services company that helps the worldxe2x80x99s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance servicesxe2x80x94creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worldxe2x80x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360xc2xb0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360xc2xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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