Service Desk Engineer (entry Level)
Johor Bahru, M01, MY, Malaysia
Job Description
Specialized call center that provides technical support and customer service
for complex products or services. They focus on resolving complex issues beyond standard support channels, offering 24/7 multilingual support to serve a global audience.Job Responsibilties:
Perform log & route to Tier 2 or Resolver Team(s) Perform 1st level troubleshooting on EUC/Server/Network Basic POS troubleshooting Application troubleshooting Respond to the incoming enquiries/incident/request (Call, Email, Webchat, EUP, IVR handling) Password reset and unlock. Provide timely status update on issues escalated and to close tickets within service level agreement. Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
Job Requirements:
Open for Malaysia citizen ONLY
Fresh Graduate or 1 years
of experience in IT support service desk / network security support Excellent command of English, both written and spoken(MUST)
Willing to work12-hour shifts
. Strong communication and customer service skills.Technical skills
Microsoft:
O365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint/OneDrive), WindowsSecurity & Monitoring:
Sentinel, Defender, SIEM, Firewall IDS/IPS, SolarWindsTroubleshooting:
Desktop, Network, SecurityTools:
ServiceNow / BMC Remedy, Cloud TelephonyJob Types: Contract, Temporary
Contract length: 98 days
Pay: Up to RM4,000.00 per month
Benefits:
Professional development
Application Question(s):
Are you Malaysian citizen? Are you comfortable accepting a 98-day contract? Are you able to join immediately?
Work Location: In person
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Job Detail
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Job IdJD1237775
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, M01, MY, Malaysia
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EducationNot mentioned