Job Description

We are looking for customer service-oriented personnel to provide first-level technical support through taking calls, and emails and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives. RESPONSIBILITIES: \xef\x82\xb7 Provide first level contact and convey resolutions to customer issues \xef\x82\xb7 Provide assistance by phone, email and/or chat using a ticket management system \xef\x82\xb7 Quickly and accurately determine incident scope and impact \xef\x82\xb7 Properly escalate unresolved queries to the next level of support \xef\x82\xb7 Follow up with customers, provide guidance and see problems through to resolution \xef\x82\xb7 Follow up on tickets at pre-defined intervals until resolved \xef\x82\xb7 Track, route and redirect problems to correct resources \xef\x82\xb7 Walk customers through problem solving process \xef\x82\xb7 Update customer data and produce activity reports \xef\x82\xb7 Update the internal knowledgebase with issue resolution details \xef\x82\xb7 Utilize excellent customer service skills and exceed customers\xe2\x80\x99 expectations \xef\x82\xb7 Preserve and grow on knowledge of Service Desk procedures, products and services REQUIREMENTS: \xef\x82\xb7 Open to fresh Degree graduate preferably Computer Science/Information Technology Engineering (Computer/Telecommunication) or equivalent \xef\x82\xb7 Candidate who possess a Diploma or Advanced/Higher/Graduate Diploma \xef\x82\xb7 Proficiency in English and Bahasa Malaysia \xef\x82\xb7 Hardworking and willing to learn new knowledge \xef\x82\xb7 Good troubleshooting and multi-tasking skills \xef\x82\xb7 Good interpersonal and customer care skills \xef\x82\xb7 Good analytical and problem-solving skills \xef\x82\xb7 Ability to deal with difficult callers \xef\x82\xb7 Willing to work in 24/7 shift environment \xef\x82\xb7 Possess own transport
The three most expensive resources in your business are time, talent management and attention. How are you spending them? Today, companies face unparalleled pressure from customers, competitors and shareholders in a rapidly-changing technological environment. The speed with which business is moving in this competitive world means that organizations, like yours, are constantly pressed for time in balancing sales initiatives, new product introduction and the delivery of those products and services. At the same time, existing business processes and legacy IT systems may hamper your ability to respond quickly. Attempts to keep pace with technology are potentially expensive and risky particularly when the talent required to understand those investments are not easily available. Therefore, IT outsourcing has become increasingly popular because it enables you to focus on your competency and harness the best technology to your advantage. Simplicity Meets Innovation At Procurehere we believe in Innovation. From our own operations to client offerings, Innovation is key in driving optimized and compliant results. Innovation should be Simplified and accessible to the mass. Our Mission * Develop an e-procurement system that meets the business-critical needs * Championing an e-procurement ecosystem through Innovation and Smart Partnerships *Offering a simple pricing structure which is widely affordable and rapidly adopted
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5