Job Description

Client Background: Japanese manufacturer of optical equipment for ophthalmology and surveying.

Industry: Heavy Machinery

Location: Shah Alam

Headcount: 1

Tenure: Permanent

Remuneration: Basic + allowance

Job Responsibilities:

A. Technical Daily Routine

To arrange, coordinate & conduct goods delivery, installation, test and commission (T&C) at site

To prepare after sales service documents such as repairing / calibration/ troubleshooting quotations, warranty certificate, Planned Preventative Maintenance (PPM) contract & etc

To promptly attend breakdown call/ technical complaints from customer either through phone or on site attending.

To analyse, evaluate, inspect and review findings to determine the solution to the problem that the customer demands

To update, liaise and fill in the related document to Regional Office (TSM) pertaining to breakdown and warranty claim / repair either using email or contact form or portal service.

To provide customers feedback and reports on their service request promptly through email or hardcopy.

To plan for effective travelling plans as need to go outstation if needed.

Responsible for the PPM contract stamping process if any.

B. Sales related

To propose and prepare Planned Preventive Maintenance (PPM) contract and provide repair solutions to customers which leads to technical sales to company.

To look/ identify for technical sales opportunities and achieve assigned personal yearly technical sales target.

C. Others

To assist / conduct product application training when needed

To coordinate and assist in product demonstration

To assist in trade events and screening programs

To be responsible for credit collection

To be on time submitted reports and findings (market information) to manager on a regular basis as every Monday submit weekly report.

Job Requirements:

Minimum tertiary education, preferably degree in engineering or similar

Solid technical knowledge & skills in repairing medical equipment.

Have IT knowledge background will be an advantage.

Computer literacy and knowledge in Microsoft software

Detailed oriented, analytical & problem-solving skills, deadline driven, and customer oriented.

Experience in handling infrastructure connectivity or Information Technology.

Familiarization with all parts of the products as well as familiarity with electrical of mechanical procedures.

Ability to cope with fast pace working environment and remain professional under pressure.

To possess valid driving licenses including GDL

Team player

If you are interested in the position, kindly apply directly online by clicking on the "Apply" button. Thank you.

Sub Specialization : Engineering;Others
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Selangor