Job Description

Lead Responsibilities:

• Lead the operation team and take full responsibility for managing daily plan together with managing FLSP dispatch via servicemax.
• Ensure smooth execution of PSA, Warranty, Project Commissioning, and L&M works come with proper documentation of report.
• Handle and raise purchase requests (PR) for vendor or supplier engagement (excluding L&M and PSA work orders).
• Monitor and drive SCC utilization on a weekly basis among team members.
• Respond to and delegate any breakdowns, and provide timely technical updates on site conditions.

Lead technical meetings with customers that are non-sales-related, with support from the Technical Advisor.

• Execute PSA billing once the operation team completes the monthly service.
• Ensure and control that L&M and PSA labor planning remains within the allocated cost plan and does not compromise the targeted profit margin.
• Lead the planning and monitoring of critical part spare part stock for comprehensive contract customers and identify critical spare part that required fast replacement.
• Generate technical executive report when request by customer, particularly for PSA and Warranty matters, by provide clear solution and update needed.
• Generate a proper document when received hand over from Project Team and implement standard checklist.
• Create and generate work order for Warranty and PSA breakdown
• Understand PSA contract requirement, billing plans and contract term to ensure accurate service delivery and compliance.
• Plan and generate JHA, JMS and work permit in advance based on work schedule and coordinate vendor permit arrangement.

Support Role:

• Act as the primary operational support to the SAM by ensuring high-quality service delivery to strengthen customer trust.
• Provide feedback and updates on technical issues at site and escalate matters requiring SAM or Technical Advisor input.
• Assist the SAM by providing necessary operational data or support when required.
• Act as a key liaison between field service personnel and SAM to ensure alignment on execution.
• Support the SAM in driving service quality through daily operations to achieve higher customer satisfaction and revenue generation.
• Support EHS (Environmental, Health, and Safety) competency among the operation team, and work to fulfill EHS performance requirements, ensuring safety and compliance in daily operations.
• Support SAM to track timesheet submission and monitor team performance utilization rate to ensure operational efficiency and accountability.
• Support Team Leader on attending PSA or Warranty service when needed.
• Support SAM on achieving sales L&M revenue targets by increase the quotation pipeline through generation of small value quotations.
• Work closely with PSA Team to strengthen existing client relationships and highlight any operational changes that might impact on labor cost plan.
• Support Technical Manager to highlight any warranty claim needed and technical issue on site.