Job Description

Description:

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

We are looking forward to a Service Engineer in Eaton's Electrical business, based in Petaling Jaya, Selangor Malaysia This role is responsible for providing the company's after-sales technical and services supports for UPS systems. Provide technical advice, recommend scheduled overhauls, life cycle parts replacement.

Assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Ensure 24x7 standby services through a rotational duty schedule. May provide supports in project and a pre-sale through post-sale capacity.

This role is also responsible for generating revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.

This exciting role offers opportunity to:

• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height, drives customer satisfaction
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Identify and isolates equipment start-up malfunctions and takes corrective action
• On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• Analyse and provide advice for customers' existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
• Analyse complex engineering problems and offer effective resolutions
• Interact with all engineering disciplines, project engineer and clients
• Collaborate with cross functional teams within Engineering, Sales, and Product
• Always emphasize on ESH at work and undergo required training periodically.
• Ensure working tools are calibrated and valid

Service Sales

• Develop sales opportunities by identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
• Follows up quotation by telephone, fax, and e-mail inquiries.
• Fills orders by transferring orders to fulfilment; communicating expected delivery date; explaining stock-outs.
• Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
• Maintains and renew of existing maintenance contract, prepare proposal and follow up for new contract.
• Updates and monitors existing installed base, explore opportunities for contract conversion, battery replacement, UPS replacement, etc.

Others

• To be committed & responsible for Quality Management System:

• Implement the process approach and risk-based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Ensuring the QMS meets its goals
• Engage, direct, and support individuals contributing to the QMS
• Create a culture of continuous improvement

Qualifications

Requirement: * Diploma or equivalent in electrical / electronic discipline

• UPS service background preferred with at least 2 years' experience / Experience in Electronics hardware troubleshooting / servicing.
• Good communication and customer management skills

Yes! Because you are the one we are looking for, we hope to hear from you now!

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