Job Description

Job Responsibilities:

Assist department head in managing the service department. Manage an automotive service workshop day-to-day operating activities. Assist the frontliners on daily appointment and workshop loading. Prepare daily, weekly and monthly reports promptly. Supervise, direct and guide service workshop employees and mechanics in the service workshop day-to-day operating activities. Conduct daily briefing and regular meetings with service workshop employees and mechanics on the latest operational matters Develop, implement and improvise service workshop standard operation procedures (SOP). Develop, promote and implement activities to improve sales and operation performance. Ensure customer satisfaction and all customers enquiries/complaints are settled promptly and amicably. Monitor the sales performance of the service workshop Carry out audit on the service workshop including 5S, hand tools and equipment supplied. Maintain good rapport relationship with the client at the service workshop. Manage SESC HQ workshop's operation. Responsible in proposing budgets, workshop performance and profitability, and overall management at SESC HQ. Conduct customer satisfaction survey to gauge satisfaction level and share the feedback to mechanics for improvement purpose. Ensure all the standard operating procedures are strictly adhered to.

Job Requirements:-

Minimum Certificate/Diploma/Bachelor's Degree in Automotive and/or its related academic qualification. At least 5 years of working experience or 1 years of working experience in the related field. A team player and good command in English and Bahasa Malaysia. Basic Computer skills (Microsoft Word, Excel and Presentation). Experienced in managing service workshop operation and manpower. Result oriented, customer focus, independent and able to meet tight deadlines. Good in planning, budgeting and running a service workshop. Ability in providing solution and justifiable decision making. Excel supervision, leadership and interpersonal skills.
Job Type: Full-time

Pay: RM2,000.00 - RM4,500.00 per month

Benefits:

Health insurance
Schedule:

Early shift Monday to Friday
Supplemental Pay:

Overtime pay Performance bonus
Application Question(s):

Do you have valid license B/B2/D Notice Period Expected Salary
Education:

Malaysian Special Skills Certificate (Preferred)
Experience:

Workshop: 5 years (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person