Service / Hall Manager Job in WELCAREPLUS MALAYSIA SDN BHD

Service / Hall Manager

Ara Damansara, M10, MY, Malaysia

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Job Description

Job Summary

Sushi Ten is seeking an experienced and dedicated Service / Hall Manager to oversee front-of-house operations. You will manage service staff, maintain high customer-service standards, and ensure smooth coordination between the service and kitchen teams.

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Key Responsibilities

Supervise, lead, and train all front-of-house (FOH) staff

Ensure excellent customer service and handle inquiries and complaints

Prepare staff schedules and manage daily shift assignments

Train new and existing staff on service standards and procedures

Maintain cleanliness and organisation of the dining area

Coordinate with the sushi bar and kitchen team for smooth service flow

Monitor service SOPs and continuously improve service efficiency

Assist with cashiering and basic administrative reporting

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Requirements

Experience as a Supervisor or Manager in F&B (Japanese restaurant experience is an advantage)

Strong leadership, communication, and problem-solving skills

Responsible, proactive, and able to work in a fast-paced environment

Able to work shifts, weekends, and public holidays

Must have valid work authorisation in Malaysia

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Perks & Benefits (Standard Local F&B)

Staff Meal Provided

EPF & SOCSO

Annual Leave

Staff Discount

Uniform Provided

Overtime Pay (OT)

Job Type: Full-time

Pay: RM4,000.00 - RM4,800.00 per month

Work Location: In person

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