Job Description

The SLA Manager with an accounting background will focus on managing Service Level Agreements (SLAs) related to financial services, ensuring adherence to service standards within finance operations. The ideal candidate will possess strong accounting knowledge, be detail-oriented, and have a solid understanding of finance processes to drive performance and efficiency in financial service delivery.SLA Management and Oversight

• Define, develop, and implement Service Level Agreements (SLAs) that align with client and organizational needs.
• Monitor and measure service performance against SLAs, ensuring timely reporting to stakeholders.
• Coordinate regular reviews of SLAs and update agreements as necessary.

Performance Monitoring and Analysis

• Track key performance metrics and generate reports for management, highlighting areas for improvement.
• Analyze trends and root causes of service issues, collaborating with teams to resolve gaps in service delivery.

Stakeholder Management

• Serve as the primary point of contact for SLA-related inquiries and issues.
• Collaborate with clients, vendors, and internal teams to ensure clarity on service expectations and deliverables.
• Address escalations promptly, working to resolve service issues and prevent future occurrences.

Continuous Improvement

• Propose improvements to service processes based on performance data and feedback from stakeholders.
• Lead or support initiatives aimed at enhancing service efficiency, quality, and client satisfaction.

Compliance and Risk Management

• Ensure adherence to compliance standards and regulatory requirements related to SLAs.
• Identify potential risks in service delivery and implement risk mitigation strategies.

Globally Recognised Shared Service Centre|Flexibility and great opportunity to learn

• Bachelor\'s degree in Accounting, Finance, or a related field.
• 5+ years of experience in SLA management or finance operations, ideally in shared services
• Strong understanding of finance processes (e.g., month-end close, reconciliations, financial reporting).
• Familiarity with SLA management tools, reporting software, and ERP systems (SAP, Oracle).
• Excellent analytical and problem-solving skills with experience in performance analysis and reporting.
• Strong communication skills to work with finance stakeholders and clients effectively.
• CPA, ACCA, or other relevant accounting qualifications are a plus.

Shared Services Industry

• Great opportunity to work for the MNC company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

Michael Page