Job Description

? We're Hiring: Service Manager! ?
We are looking for an experienced and dedicated Service Manager for a leading global automotive brand to lead the aftersales service team in delivering exceptional service and customer experiences. The ideal candidate will have a strong background in service management, with proven leadership skills and a passion for customer satisfaction.
? Location: Kuala Lumpur, Malaysia
? Work Mode: Work From Office
? Role: Service Manager
What You'll Do:
? Oversee daily operations of the service department to ensure efficiency and quality.
? Develop and implement strategies to improve service delivery and customer satisfaction.
? Manage and mentor a team of service professionals, fostering a positive work environment.
? Analyze performance metrics to identify areas for improvement and drive operational excellence.
? Act as the primary point of contact for escalated customer issues, ensuring timely resolution.
? Prepare reports on service performance, providing insights to senior management.
What We're Looking For:
? Minimum 5 years of experience in service management or related field.
? Strong leadership skills with the ability to motivate and develop a team.
? Excellent problem-solving abilities and attention to detail.
? Exceptional communication skills, both verbal and written.
? Proficient in using service management software and tools.
? A customer-centric mindset with a passion for improving the client experience.
Ready to lead our service team? ? Apply now and let's achieve excellence together!

Skills Required