Job Description

Service Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Join us as Service Manager for the Electrification Business Area where you will be driving profitable growth through the local representation of the Global Business Unit. Overseeing country operations management of the Local Business Unit, including P&L responsibility, Research and Development (R&D), Operations (Production and/or Project management), Supply Chain, Quality, and Operational Excellence. Working collaboratively with Marketing and Sales managers to drive service growth. Reporting to HUB manager and this position will be based in Kuala Lumpur, Malaysia.

Your responsibilities

• Implementing the Global Business Unit Strategy in the countries within the area of responsibility, providing input to Global Business Unit strategy
• Ensuring achievement of established targets through regular oversight and definition of improvement actions as needed. Delivering operational/project targets to ensure customer satisfaction and improve net promoter score (NPS)
• Leading and managing the production units as allocated by the Business Unit and implementing local plans to achieve targets. Improving manufacturing technology and competence in line with Business Unit/Product Group strategy
• Executing the sourcing strategy in line with Business Unit strategy and processes. managing all local SCM requirements to meet targets
• Executing Business Unit/Product Group operational excellence strategy and quality standards. Driving executional excellence across all products/projects/services and processes through target setting, monitoring, and benchmarking for innovative processes. Maintaining compliance with quality standards and developing systems for capturing, monitoring, and improving day to day operations
• Collaborating with M&S Manager sales activities within the local unit and collaborating with M&S Manager sales activities within the local unit
• Implementing HSE and business compliance standards and regulations within the units. Ensuring a safe working environment, continuous HSE improvement process and integrity performance. Personally, lives the ABB values and Group standards
• Implementing and ensuring compliance with global and local standards, rules, tools, policies, and processes related to operations/project execution. Sharing functional best practices and lessons learnt across the organization
• Implementing and ensuring compliance with global and local standards, rules, tools, policies, and processes related to operations/project execution. Sharing functional best practices and lessons learned across the organization

Your background

• Bachelors degree in electrical and minimum 10years of combine experience in service operation and leadership/management
• Strong P&L and financial understanding
• General knowledge of customer products, applications, and processes.
• Significant operational and sales drive, focus energy to achieve and close profitable deals
• Excellent skills in Customer relations with mature selling behavior and actively drive discussions and negotiations
• Good knowledge in contract and risk management and health, safety procedures and relate to ABB
• Ability to identify customer service needs and to match those with ABB service offerings and to find innovative solutions to meet customer requirements and accurately estimate costs of service offerings

Benefits

• Life insurance
• Accident insurance
• Paid Parental leave (gender neutral)
• Sick pay

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the worlds demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated. Work model: hybrid #LI-hybrid

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