Job Description

Job Purpose

To lead and manage the service department, ensuring operational efficiency, excellent customer satisfaction, high workshop productivity, and overall profitability while maintaining compliance with Proton standards.

Key Responsibilities

Oversee daily operations of the service department, including front desk, workshop, and coordination with the parts team. Plan, monitor, and manage technician workload, productivity, and job allocation to ensure smooth workflow and timely vehicle delivery. Maintain and improve Customer Satisfaction Index (CSI) by handling escalated complaints professionally and ensuring high service quality. Develop and implement aftersales promotions, service campaigns, and customer retention programs. Ensure full compliance with SOP, warranty procedures, safety regulations, and operational standards. Manage department budgeting, manpower planning, and performance reporting. Train and coach Service Advisors, Foremen, and Technicians to enhance skill levels and service quality. Ensure proper record-keeping, documentation, and readiness for internal audits and manufacturer reviews. Collaborate closely with Parts and Sales departments to support dealership-wide coordination and service performance.

Requirements

Minimum

3-5 years

experience in automotive service operations or workshop management. Strong leadership, decision-making, and problem-solving abilities. Excellent communication skills and the ability to handle customer issues professionally. Familiarity with dealership processes, SOP, and after-sales operations is preferred. Strong organizational skills and ability to work under pressure in a fast-paced environment.
Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM6,500.00 per month

Benefits:

Free parking Maternity leave Opportunities for promotion Professional development
Work Location: In person