Job Description

ROLES & RESPONSIBILITIES

Oversee daily branch operations

ensuring

efficiency and compliance

with

company policies safety regulations

and

industry standards.

Develop implement and monitor operational strategies

to

improve performance

and

profitability.

Manage branch expenses

report

financial performance

and ensure

effective budget management.

Act as the main point of contact

for

customer inquiries, service requests, complaints

and

logistics coordination

ensuring

high levels of satisfaction.

Oversee inventory management

including

stock levels requisitions

and

deliveries.

Collaborate with sales and service teams

to achieve

operational goals.

Prepare reports and updates for management.

Analyze operational data

to

identify and implement improvements.

Ensure proper record-keeping and documentation

of all operational activities including

financial documentation

(

invoices quotations service job orders

).

Build and maintain strong customer relationships

to

drive business growth.

Lead after-sales support efforts

ensuring

customer satisfaction

and

building rapport

to

secure repeat business

and

acquire new projects.

Supervise and evaluate branch employees

ensuring

performance aligns with company standards practise.

Conduct regular meetings / updates

to ensure

team alignment with company goals.

Provide leadership and motivation

fostering a

productive and positive work environment.

Ensure adherence to HR policies

and

assist with branch-level administrative tasks.

Enforce workplace safety procedures

and ensure

compliance with health safety

and

environmental regulations.

Assist with special projects branch expansions

and

company-wide initiatives.

Support new business ventures product launches

and

marketing campaigns.

Support cross-functional departments

and contribute to business development initiatives. Undertake any

ad-hoc tasks

assigned by the Management.

JOB REQUIREMENTS

Qualification

:

Diploma or Bachelor's Degree in

Automotive, Mechanical Engineering, Agriculture, Machinery and Equipment, Operations Management or related field

.

Professional certifications in management or operations are an advantage.

Skills / Knowledge:

Strong

leadership

,

communication

and

interpersonal skills

.

Proficiency in

Microsoft Office Suite

and

inventory management software

.

Excellent

customer service

and

problem-solving

abilities.

Strong

financial acumen

, with the ability to analyze

budgets

,

sales reports

and

performance metrics

.

Ability to

multitask

,

prioritize work

and

manage time

effectively.

Experience:

Minimum 3-5 years

of experience in a

supervisory

or

assistant managerial role

in

branch operations.

Proven track record in managing a

team

, overseeing

operations

and meeting

financial

and

operational targets

.

Other Requirements:

Ability to work

independently

and handle

complex tasks

.

Willingness to

travel

to other branches if required.

Strong

attention to detail

and

organizational skills

.

A

strong network of contacts

within the agricultural industries is an advantage.

Job Type: Full-time

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person