Service Manager South East Asia

Petaling Jaya, Malaysia

Job Description

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Experienced Professional

How You\xe2\x80\x99ll Make an Impact
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team\'s objectives and sales goals are met.
  • To be available visits sites to develop/foster a good technical relationship with customer.
  • Driving continuous improvement of service project processes, templates, best practices
  • Lead, support and develop business and to achieve service business targets.
  • Responsible for managing the service contracts at their assigned sites as well as "small" service projects and achieving or improving the LoA\'d gross margin of service contracts and small service projects.
  • All service/contract/spare part offer / opportunity must be Coordinate with Bids team.
  • Provides customers with exceptional customer service.
  • Manage field service and ensure the team goals are met.
  • Train the field service engineers in up selling their key products and the importance of customer satisfaction.
  • Sets up and maintains service desk.
  • Keep closer look at service desk problems and effectively resolve them.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • May be involved intechnical design and developments for service offerings.
  • May managesub-contractors and monitors delivery.
What You Bring
  • A sound engineering degree in Electrical,Electronic, I&C or equivalent
  • 7 -10 years\xe2\x80\x99 experience in I&C sales andmanagement experience may be advantageous.
  • Project experience with plant realizationengineering and services
  • Excellent leadership, communication, sales, and customer service skills.
  • Good in soft skills especially communicationskills in English
  • The ability to work under pressure and handlestress.
  • Knowledge of Siemens DCS SPPA-T3000 will be aplus.
Who is Siemens Energy? At Siemens Energy, we are more than just anenergy technology company. We meet the growing energy demand across 90+countries while ensuring our climate is protected. With more than 92,000dedicated employees, we not only generate electricity for over 16% of theglobal community, but we\xe2\x80\x99re also using our technology to help protect peopleand the environment. Our global team is committed to makingsustainable, reliable, and affordable energy a reality by pushing theboundaries of what is possible. We uphold a 150-year legacy of innovation thatencourages our search for people who will support our focus on decarbonization,new technologies, and energy transformation. Gas Services Our Gas Services divisionoffers Low-emission power generation through service and decarbonization. Zeroor low emission power generation and all gas turbines under one roof, steamturbines and generators. Decarbonization opportunities through serviceofferings, modernization, and digitalization of the fleet.
Check out this video to learnmore about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html Our Commitment to Diversity Lucky for us, we are not all the same. Throughdiversity we generate power. We run on inclusion and our combined creativeenergy is fueled by over 130 nationalities. Siemens Energy celebrates character\xe2\x80\x93 no matter what ethnic background, gender, age, religion, identity, ordisability. We energize society, all of society, and we do not discriminatebased on our differences. Check out this video to learn more about SiemensEnergy: https://bit.ly/3hD9pvK Jobs & Careers: https://jobs.siemens-energy.com/jobs

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Job Detail

  • Job Id
    JD919815
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Malaysia
  • Education
    Not mentioned