As the Service Operations Lead at Intellect, you will play a pivotal role in shaping the patient experience, ensuring service excellence, and optimising operational performance. Within your scope, you will also oversee the customer support team, ensuring timely and effective assistance to patients and stakeholders, and the care navigation team, ensuring patients receive seamless support in navigating their mental health journey. Additionally, you will lead initiatives to enhance service quality, efficiency, and effectiveness across the organisation, driving a culture of continuous improvement and excellence.We are seeking a dynamic and passionate individual with a strong background in patient experience, service excellence, and healthcare operations. The ideal candidate will have a proven track record of leadership in a patient-centred care environment, demonstrating exceptional communication, collaboration, and problem-solving skills. They should be dedicated to delivering compassionate care, driving innovation, and fostering a culture of excellence within the organisation. If you are a strategic thinker, results-oriented leader, and advocate for exceptional patient care, we invite you to join our team and make a meaningful impact in the field of mental health.
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