Service Scheduler
Selangor, Malaysia
Job Description
Our Opening and Your Responsibilities
- (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email
- Optimizing available field service resources by assigning service assignments to technician dashboard
- Housekeep the Salesforce Dispatch Console according to respective service territories
- Ensuring planned order completing before the target date/due date
- Follow up on open orders (incomplete and RFS status)
- Update scheduling tools in timely manner to reflect up to date information
- Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.
- Field Service route optimization/planning reducing technician\'s windshield to wrench ratio.
- Adhering to SLA and response time as per service contract agreement
- Backup team member on job scheduling s in their absence
- Diploma or degree holder
- Fresh graduate / with experience
- Self-starter with a proactive approach
- Good Interpersonal and Verbal/Written Communication skills
- Customer Focused and Market Driven
- Prior experience in customer service capacity
- Results Focus / Oriented
- Handling Salesforce / SAP CRM platform will be an added advantage
- 1.5 months contractual bonus
- Global exposure
- Medical and dental benefits
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1020286
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSelangor, Malaysia
-
EducationNot mentioned