Job Description

Job Summary

We are seeking a

Service Support / Operations & Deployment Engineer

to support end-to-end IT operations, production systems, and deployment activities across enterprise environments. This role covers

NOC, Service Desk (L1-L3), Production Operations, Data Center Operations, and Deployment Management

, ensuring system stability, timely incident resolution, and successful hardware and software rollouts.

Key Responsibilities

#

Service Support & Operations

Provide

L1/L2/L3 support

for production systems through NOC and Service Desk operations Monitor and support

production operations

, including batch execution and job scheduling (A-Auto, ASG Zena Scheduler) Perform

data center operations

, including system monitoring, health checks, and batch processing Support

AS400 environments

and related operational activities Handle incident, problem, and change management in line with ITIL processes Perform root cause analysis and support continuous service improvement
#

Deployment & Rollout Management

Support

branch and regional hardware/device deployments

Execute

hardware refresh plans

and rollout schedules Coordinate deployment activities through

Deployment Command Centers

Track deployment progress and prepare deployment status and completion reports Troubleshoot and resolve deployment-related issues on-site or remotely
#

Systems, Tools & Automation

Use scripting languages (

Perl, Python, Bash

) to automate operational and deployment tasks Work with ITSM tools such as

ServiceNow and HPSM

for ticketing, tracking, and reporting Support

Lotus Notes

for operational communications and workflows Manage

Hardware Asset Management (HAM)

and

Software Asset Management (SAM)

activities

Required Skills & Experience

3-7+ years of experience in

IT Operations, Service Support, or Deployment roles

Experience working in

NOC / Service Desk environments (L1-L3)

Strong understanding of

Production Operations and Data Center Operations

Hands-on experience with

batch execution, monitoring, and scheduling tools

Knowledge of

AS400 systems

Experience with

ITSM tools

(ServiceNow, HPSM) Familiarity with

ITIL Incident, Problem, and Change Management

Exposure to

hardware deployment, refresh, and rollout coordination

Basic to intermediate scripting skills (

Perl, Python, Bash

)

Nice to Have

Experience in large-scale

enterprise or regional deployments

Exposure to

asset lifecycle management (HAM/SAM)

Ability to work in

shift-based or on-call environments

Strong coordination and stakeholder communication skills

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.



At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality