Job Description

Company size500-1,000 employeesPrimary locationTB-L22, Level 22, Tower B, Plaza 33, 1, Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, SelangorDaikin Malaysia Sales & Service Sdn. Bhd (DMSS) is subsidiary company of Daikin Industries, Ltd. Japan and marketing company for DAIKIN air conditioner (unitary products) and DEWPOINT products in Malaysia. Since its establishment in 1975, the company has been experienced unparalleled growth and development through its efforts in bringing cool comfort to millions of Malaysian.In 1991, DMSS continued to reach greater heights by becoming one of the subsidiaries of Daikin Malaysia Sdn Bhd, one of the leading manufacturer of HVAC products (heating, ventilation and air-conditioning) and also a member of the DAIKIN group Japan.Key Role:

• Provide after sales service to in-warranty and out-warranty complains.
• Plan, execute, and review all field complaints daily.
• Proactively in resolving all service complaints professionally towards achieving service set targets.
• Extend excellent customer service to both internal & external customers.
• Communicate with relevant departments to resolve all complains.
• Exercise great care and safeguard customers\' property/ assets when providing product complaint/ warranty services.
• Exercise great care for all tools/ items assigned and maintain them in good working order at all times.
• Document, Consolidate, Compile service data as per given format or template.
• Maintenance of company van in good working order - including renewal of Road Tax, insurance, etc.
• Maintenance & safekeeping of all tools provided by the company.
• Housekeeping of Service/Workshop section/dept.
• Ensure staffs practice Safety at all times in resolving customers complains.
• Assist in spare parts stock checking, arrangement, loading & unloading to dealers\' vehicles and/or from transporters to spare parts Store Section.
• Abide the SOPP as provided.
• Safeguard of company property and its premise.

Employer questionsYour application will include the following questions:How many years\' experience do you have as a service technician?What\'s your expected monthly basic salary?Company profileDaikin Malaysia4.0\xc2\xb7Retail & Consumer Products101-1,000 employeesDaikin Malaysia Sales & Service Sdn. Bhd (DMSS) is subsidiary company of Daikin Industries, Ltd. Japan and marketing company for DAIKIN air conditioner (unitary products) and DEWPOINT products in Malaysia. Since its establishment in 1975, the company has been experienced unparalleled growth and development through its efforts in bringing cool comfort to millions of Malaysian.In 1991, DMSS continued to reach greater heights by becoming one of the subsidiaries of Daikin Malaysia Sdn Bhd, one of the leading manufacturer of HVAC products (heating, ventilation and air-conditioning) and also a member of the DAIKIN group Japan. Additionally in 15th October 2014, DMSS has granted the opportunity to distribute the DAIKIN Brand.Over the years, DMSS has dedicated to giving you the very best of high quality air conditioner products with fast and excellent services. Our ten branches, with our head office in Selangor, strategically located throughout Malaysia including Sabah and Sarawak supported with integrated advanced computer system enables us to provide fast and reliable services to our customers.With our excellent service and high quality products we offer the peace of mind, confidence, and reliability that come with experience and a commitment to customer satisfaction. DMSS is committed to provide highest quality products at affordable cost along with reliable after sales services to our customers. We believe that we will able to achieve even greater success with a dynamic vision in the futureDaikin Malaysia Sales & Service Sdn. Bhd (DMSS) is subsidiary company of Daikin Industries, Ltd. Japan and marketing company for DAIKIN air conditioner (unitary products) and DEWPOINT products in Malaysia. Since its establishment in 1975, the company has been experienced unparalleled growth and development through its efforts in bringing cool comfort to millions of Malaysian.In 1991, DMSS continued to reach greater heights by becoming one of the subsidiaries of Daikin Malaysia Sdn Bhd, one of the leading manufacturer of HVAC products (heating, ventilation and air-conditioning) and also a member of the DAIKIN group Japan. Additionally in 15th October 2014, DMSS has granted the opportunity to distribute the DAIKIN Brand.Over the years, DMSS has dedicated to giving you the very best of high quality air conditioner products with fast and excellent services. Our ten branches, with our head office in Selangor, strategically located throughout Malaysia including Sabah and Sarawak supported with integrated advanced computer system enables us to provide fast and reliable services to our customers.With our excellent service and high quality products we offer the peace of mind, confidence, and reliability that come with experience and a commitment to customer satisfaction. DMSS is committed to provide highest quality products at affordable cost along with reliable after sales services to our customers. We believe that we will able to achieve even greater success with a dynamic vision in the futurePerks and benefitsMedical, Dental, Transport, Parking, Education SupCompany informationRegistration No.198301014326

Daikin