Servicenow Technical Architect

Kuala Lumpur, Malaysia

Job Description



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About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

As a ServiceNow Architect, you will have the opportunity to lead our ServiceNow solutioning teams across the ASEAN region. You will be provided an opportunity to take on unique challenges and collaborate with clients and internal project teams - applying strategic thinking to IT service management and guiding the client on optimal use cases across the ServiceNow platform.

Engagements

Lead and develop vertical-focused sales materials

Mentor and train both Sales and Solution Consultants within the practice

Identification of and ownership of internal development activities.

Drive best practice, standardization and knowledge sharing across the practice.

Responsibilities

Work closely with sales to understand key prospect and customer requirement

Understand key prospect and customer organizational goals

Develop and present business case material for senior prospect and customer stakeholders

Create and deliver tailored presentations and product demonstration

Act as sales technical champion and key point of contact for senior decision makers within prospects and customers

Present all capabilities within the ServiceNow platform

Work within, and help lead, an extended team where required

Assist the sales personnel in the qualification of Enterprise customer needs and performing pre-demo needs analysis

Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video

Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

Responding to Request for Information/Proposal documents

Supporting Marketing events user conferences, trade shows, webinars etc

Staying current on competitive analyses and understanding differentiators between the company and its competitors

In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment

Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Qualifications

Competencies

Strong analytical skills

Engaging presentation style, with the ability to control and manage multiple presentation scenarios

Ideally a background in or deep experience with ServiceNow is preferred with accreditations covering the full range of ServiceNow products

Ability to work under pressure and work on multiple campaigns at the same time

Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process)

Mastery of the Sales process and trusted advisor for account representative

Exhibits prior and current technical expertise in web technology and the ability to learn new technology

Exceptional communication and presentation skills to include technical and business concepts

Understanding of and experience selling to enterprise IT architecture

Background in ITIL, Service Management, Asset Management, IT Management

Experience working with or understanding of Managed Service Providers, Outsourcers, or Systems Integrators

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture s for more information on how we process your data during the Recruiting and Hiring process.

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Job Detail

  • Job Id
    JD862889
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned