Job Description

Position Summary Customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise. Responsibilities include: 1. Bid Management - can take the lead on presales opportunities with strategic approach to service models, response content, commercials, identifying and mitigating risks from opportunity qualification through negotiation 2. Understanding customers\xe2\x80\x99 business needs or pain points, translating identified needs into an IT solution and presenting NCR\xe2\x80\x99s value proposition and capabilities to customers. 3. Strong understanding of Professional Services, Managed Service and ITIL concepts 4. Deep knowledge and understanding of Cisco Hardware and Services (SmarNet, PSS) 5. Travel is approximately 25% of the role but may vary 6. Experience with using Cisco CCW and creating BoM (Bill of Materials) for both hardware and services 7. Broad understanding of Networking solutions (Wireless LAN, Unified Communications, Cisco and other Tier 1 OEMs, Remote Monitoring & Management, Maintenance, and Deployments) 8. Good understanding of Cloud (SDN, NFV, AWS), Data Center, Mobility, Collaboration, and IoT concepts with an interest in market trends 9. Strong Communication, engagement and coordination skills to work with cross-functional teams in a dynamic and deadline driven environment. 10. Experience designing Global or multi-region services 11. Experience of working with an ecosystem of partners to build an overall Managed Services model 12. Experience in working contract documents including master agreements, adoption agreements and service levels 13. Competent in creating and negotiating Statements of Work. 14. Support strong qualification of opportunities, managing sales and customer expectations about what we can deliver 15. Support producing new content including design templates, proposal documentation and presales slide materials 16. Comfortable delivering solution presentations to Customers Qualifications: \xe2\x80\xa2 Essential to have Network knowledge and experience \xe2\x80\xa2 Business level English and Mandarin (speaking, writing and reading)
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Nature of Business - Software Design & Development, Maintenance, Installation, Integration, Migration and Consultancy.
Bachelor\'s or Equivalent