Job Description

As one of the world\xe2\x80\x99s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We\xe2\x80\x99ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 7,000 employees are working on this permanent challenge, at over 90 locations on all continents.

Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of complete solutions in Magnetic Resonance Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).

We develop high-tech analytical measuring instruments and methods that are used in many fields, from medical technology to materials science and food research.

Responsibilities

We are looking for a detail-orientated, deadline-driven service engineer to join our growing company.

• Service Enigneer is required to understand customer problems and provide solutions to customers
• Service Engineer is to maintain a positive customer relationship by meeting/exceeding customer satisfaction while remaining profitable and generating service revenue.
• Service Engineer is to aid instrument sales by maintaining & developing effective, working customer relationships via valued service products.
• Service Engineer is required to support Malaysia, Southeast Asia and APAC (if required).

• Maintenance and installation of NMR and X-Ray equipment in the assigned territory.
• Provide remote and on-site technical assistance to help troubleshoot and repair equipment.
• Coordinate problem resolution with other departments including engineering, customer service, sales and applications to expedite repairs.
• Develop and conduct training on the safe operation of equipment and demonstrate skills to trainees, including team members and customers.
• Plan and coordinate equipment installation activities, including investigation and resolution of customer reports of technical concerns with advanced testing equipment.
• Support the customer in the technical specifications of the laboratory.
• Install new or modified systems or accessories at customer\'s facility to ensure full functionality according to specifications.
• Review performance reports and documentation from customers and field representatives, inspect malfunctioning or damaged product to determine nature and scope of problem.
• Analyze review and inspection findings to determine source of problem, and recommend repair, replacement, or other corrective action.
• Serve as a communication link between the customer and the company to ensure effective service is provided to the customer.
• Other duties as assigned that are broadly in line with the above and key objectives.

• Minimum of a Bachelor\xe2\x80\x99s Degree in Engineering/Science Chemistry/Physics
• Minimum of 3 years of experience in a field service management
• Excellent verbal and written communication skills
• Ability to effectively communicate with customers
• Strong problem-solving skills
• Ability to work independently
• Ability to work well in a team environment
• Strong organizational skills
• Ability to work under pressure

Bruker