Job Description

You - to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

\xe2\x96\xa0 Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

\xe2\x96\xa0 Family-friendliness (e.g. Childcare Center, paternity and maternity)

\xe2\x96\xa0 Diversity & Inclusion (e.g. various initiatives & communities)

\xe2\x96\xa0 Flexible working hours, part-time models, mobile working - location-independent working (e.g. home office)

\xe2\x96\xa0 Individually tailored onboarding program including a mentoring program and sustainable career support with our career model

\xe2\x96\xa0 Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

\xe2\x96\xa0 Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

Do you love challenges?

\xe2\x96\xa0 Perform a First Level Administration & Support on SAP, Cloud Infrastructure Services, Database Services, Application & other platforms (System check, monthly reporting, managing alerts escalation from monitoring team, perform troubleshooting on incident management and etc.

\xe2\x96\xa0 Support incident / service request tickets in the ticketing system for further processing according to SLA Monitor the processing status of customer\'s requests / incidents

\xe2\x96\xa0 Forwarding / escalating customer\'s requests to the responsible team(s)

\xe2\x96\xa0 Regularly provide the customer with a regular status update (for example, troubleshooting or process handling)

\xe2\x96\xa0 Performing customers\' system maintenance/activity

Be responsible as Queue Manager role to manage the ticket queue and Critical P1 incident escalation management process

\xe2\x96\xa0 Assist in Root Cause Analysis reporting

\xe2\x96\xa0 Involved in Change and Problem Management processes

\xe2\x96\xa0 Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent

\xe2\x96\xa0 Minimum of 1 year working experience in IT, Information Technology

Possess good communication skills (written and verbal)

\xe2\x96\xa0 Able to adapt to a process-oriented mindset in a Global environment

\xe2\x96\xa0 Willing to learn and be dynamic to new challenges, in line with organization\'s expansion plans

\xe2\x96\xa0 Extrovert personality is highly preferred (social, outgoing, etc.)

\xe2\x96\xa0 Experience in SAP Basis system will be an advantage

\xe2\x96\xa0 Required language(s): English.

\xe2\x96\xa0 Applicants must be willing to work in Cyberjaya

\xe2\x96\xa0 Willing to support 24/7

Any questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Norshafina Zainuddin

E-Mail: Norshafina.Zainuddin@nttdata.com

We transform. SAP\xc2\xae solutions into Value

Cyberjaya, MY, 63000

Jun 20, 2023

NTT Data