Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Remote Hands

Responsibilities:

Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA Provide support to clients / users over phone or via email Perform power verification and break-fix. e.g. Change Hard disk, RAM etc. Installing of new racks and mounting of equipment onto racks Perform cable patching (copper and fibre cables and site surveys) Plan and execute cabling, cross connects including testing and labelling. Perform Security CCTV monitoring and tape change based on tape rotation schedule Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports Work with vendor to resolve technical issues or supply and install of equipment or cabling Liaison with customers to provide them with activity updates Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties Perform basic network troubleshooting Receive / Send equipment or items on behalf of customers Prepare monthly reports to be sent to customers and for internal use From time to time, you may be required to assist the project team on projects

Qualifications and Ideal Experiences:

Minimum Diploma/Degree in IT related field and with 3 years working experience At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations Must have experience in interacting with customers verbally and via written communication Must be analytical Good communication (both verbal and written English) skills are a must Must have positive attitude and willing to learn. This is a fast-paced environment and candidates need to have the passion for the work Candidates with working experience in a Data Centre environment will be an advantage Must be physically fit. Candidate must be willing to work on 12-hrs rotating shift

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.