Understand the sales division policy and assist the Manager/A. Manager to achieve short term and long terms goals.
Execute daily Shipping and Customers' Services operation effectively and efficiency to enhance customer satisfaction and customer retention.
Execute and handling import export activity and documentation including coordinating the customer bookings with shipping liner, negotiating freight charges, coordinate with consignee for delivery, trucking, transportation and storage.
Ensure the shipping process and documentation are comply to the current legislation and regulations.
Ensure the customers' service requests, enquiries and complaints are attended promptly.
Resolve the customer's problems, complaints, within own level authority, investigate till up to resolution or escalate to concerned parties to expedite the actions.
Ensure all documentation, invoicing related to billing transactions are accurate and timely received by the Customer and customer payment is in orderly.
Provide contingency planning to operation team to minimize delivery disruptions to customers.
Prepare the counter measure reports to solve any problems occurred and reported to the HOD.
Compliance to all related government regulatory and statutory requirements in all business activity.
Report Customer feedback from potential and existing customer to the Management.
Prepare required report by Management related to the operation activity.
Ensure strict adherence to all company policies, procedures, and work instructions to maintain operational standards and compliance.
Comply with and actively promote all company Health, Safety, and Environment (HSE) policies and procedures, ensuring a safe working environment
Demonstrate a consistently positive attitude, strong leadership capabilities, and a constructive outlook to contribute to a collaborative and productive work environment.
Good networking and relationships with customers, vendors, transporter and stakeholder
Ensure all the activity are compliance with business ethics and Company code of conduct.
Obey and execute any other task instructed by the Manager, HOD or higher level at any time.
Bachelor Degree or Diploma in any related field with experience in related field for 1-2 years
Minimum SPM with Experience in Logistics Industry, Shipping or any related field for 5 years.
Having knowledge in the billing and basic accounting is an added advantage.
Ability to develop close relationships with customers, government officers, suppliers and stakeholders.
Good communication skills, both written and verbal.
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
Free parking
Maternity leave
Work Location: In person
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