Job Description

Primary Responsibilities * Manage the overall operation of a shop with not over 6 staff. Ensure the operation is efficient and meet related standard.

• Handle shop operation related complaints and emergency properly.

• Maintain sufficient & accurate stock level in the shop for our Amway business owners.
• Promote & maintain security - shop facility, stock & personal safety.

• Ensure the submission of daily Cash Sales Summary (CSS) on time and accurately.

• Gather feedbacks from ABO and leaders to improve the operation and customer service.

• Maintain good relationship with vendors and external organizations-bank, police office, security etc.

• Coach, motivate and train staff to maintain good customer service at all time.

• Ensure the facilities within shop are in good condition through diligent monitoring & providing systematic maintenance.

• To conduct monthly self-audit in the shop so as to ensure full compliance at all time.

• Regular check on cashiering, payment collection, SA88 input, PRS information input
• Ensure full compliance with statutory/government bodies & observes rule of law when conducting business May it be licensing/regulatory or safety requirement.

PROGRAMS, PROCESSES, SERVICES:

• Regular check on cashiering, payment collection, SA88 input, PRS information input (R)
• Regularly check on shop assets and equipment (R)
• Support company run Promotional, training & motivational activities (R)

STRATEGY DEVELOPMENT (AOP/LRBP)

• Plan for yearly capital expenditure and manpower requirement

STAFF MANAGEMENT:

• Train staff to be courteous and helpful
• Improve relationship with distributors, vendors and colleague
• Staff Discipline
• Develop Staff performance expectations & track performance.

Skills Required