Shopper Support Executive

Tun Razak Exchange, Malaysia

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Responsibilities:

Responding promptly to shoppers\' and sellers\' inquiries through various channels.
Assist and address the issues such as orders, cancellations, refunds, or 3) Suggest solutions and
Problem solving on shoppers\' issues and escalate the issues to the support team when needed.
Work closely with the team to rectify, improve customer service guidelines and fulfillment process.
Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and
Comments, as well as actions taken
Follow up to ensure that appropriate actions were taken on shoppers inquiries
Handle changes in policies or renewals
Maintaining a positive, empathetic, and professional attitude toward shoppers and sellers at all times.

Qualifications:

Minimum 2 years of experience in e-commerce, retail, ideally in customer service and operations, fulfillment, or related fields
Good communications skills, great phone etiquette, and elevated speech.
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle pressure.
Proactive personality and self-motivator.
Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment.
Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

Job Types: Full-time, Permanent Salary: RM2,500.00 - RM5,000.00 per month Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Tun Razak Exchange: Reliably commute or planning to relocate before starting work (Required)

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