Job Description

Location: Shah Alam, Selangor

s:

• Entry-level role at small site(s) in the country, focusing on daily ticket resolution and fleet management in line with standard KPIs.
• Supports on-site technology, offering in-person assistance to end users.
• Responds to technical support requests via phone calls, emails, and personnel inquiries.
• Addresses a variety of user issues, conducting research and resolving technical problems.
• Troubleshoots PC hardware, software, LAN, and voice network problems.
• Identifies problem sources through user discussions, coordinating with internal IT support, operations groups, and vendors for resolutions.
• Acquires, installs and upgrades PC components and software while planning for and responding to service outages.
• Proactively monitors computer systems using appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.

Job Requirements:

• Bachelor\xe2\x80\x99s degree in Computer Science, Engineering, or a related field with a four-year duration.
• Excellent interpersonal skills, including active listening and providing guidance.
• Robust analytical abilities for swift resolution of technical issues, assessment of alternative approaches, and recommendation of cost-effective solutions.
• Consistent adherence to company standards and policies.
• Effective verbal communication skills, including the capability to document operational procedures.
• Willingness to work rotating shifts and holidays.
• Proficiency in English.
• Possession of a valid B-class driving license.

Others Information:

For those who have what it takes, please send in resume to:
Recruitment Consultant : Fenny
Email : fenny@brightprospect.com.my

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd

Lot No.28-03, 28th Floor, Public Bank Tower,
No.19, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor.
Tel : 607 -2233 228

Bright Prospect