ROLE RESPONSIBILITIES

Facilities Management
Serves as the local point of contact for real estate.
Act as the first line in a cross functional team set up environment.
Implement new ways of working including monitoring of overall costs and investments on facilities,
maintenance, equipment, events as well as recharge model applied to those costs.
Ensure business continuity plans are developed, implemented, and monitored.
Ensures compliance with the organization\'s policies and government regulations.
Contributes to the review of operations systems and procedures as required to increase efficiency.
Ensure and contribute to smooth execution of audit (both internal & external) process by providing support to Audit and Finance teams to ensure a successful audit event.
Works towards leveraging best practices in other regions and countries rather than re-build by working closely with other site leads and ensure the approach is globally consistent and locally relevant.

Stakeholder Management
Build strong partnership with the relevant Directors and Managers, locally and on remote, to ensure that their needs, concerns, and expectations are acknowledged and managed.
Share local insights e.g., local labour, real estate, regulator expectations etc. from the markets with stakeholders and managers/leaders.
Raise the red flag in a timely manner with relevant stakeholders if there are people or administrative challenges like attrition, lack of team work, loss of productivity due to infrastructure issues etc.

Engaging and Influencing People
Be a motivator and stimulator to create a dynamic and agreeable work environment with strong people engagement.
Maintain a reputation for professionalism with commendations for outstanding job performances and skill in stakeholder relations, employee relationships, and communications.
Work closely with relevant people and taking input from different teams in terms overseeing synergies in the region, connecting the dots, and aligning with HR strategy, rea estate view and overall engagement.
Hold periodical meetings with own teams and provide strong support and guidance to team members.
Address legal/labor issues by working closely with managers and leaders.
May get engaged in planning cycles to understand upcoming hiring needs and readiness with local teams plus inputs from a real estate perspective.
SITE LEAD PROFILE
Bachelor\xe2\x80\x99s degree, Masters preferred, or equivalent experience.
8+ years\xe2\x80\x99 experience in Financial Services industry preferred and 5+ years\xe2\x80\x99 experience leading people to
deliver complex cross-functional projects.
8+ years of strong leadership and team-management skills
Demonstrated leadership skills with emphasis on consensus building and diplomacy to build cross-functional commitment to deliver intended results.
Extensive experience/knowledge of the Global Health Care Industry, with specific background in customer
service, claims processing/pharmacy benefits/insurances strongly preferred.
Ability to work effectively and collaboratively across functional groups and with senior leadership, to facilitate a consensus amongst diverse personalities and styles, to move forward and drive results.
Ability to exercise solid professional judgment in analysing business issues and exploring resolution options.
Ability to work in a fast paced and changing work environment with quick turnaround requirements.
Ability to motivate and retain staff.
Strong track record of exceeding business metrics/ goals
25-30% travel domestic/international may be required.
A holistic view on Operations from both business and service perspective
Strong interpersonal skills with good verbal and written communication to internal and external clients
Ability to speak, write and read English and any other language a plus.
Hands-on working style on the key areas
Capability to work under pressure and deliver results upon teamwork.
Solid knowledge of basic Microsoft applications to include Word, Excel, PowerPoint, and MS Outlook
Able to work under own initiative and proactive in recommending and implementing process improvements.
Ability to organize, prioritise and manage workflow to meet individual and team requirements.
A growth and strategic mind-set with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
Understanding the local market need, changes and proactively adjusting to the needs and making sure the
local requirements are positioned in the global teams. PERSONAL COMPETENCIES REQUIRED
Strong energy and drive to work across cultures and time zones.
Capable of managing conflicts and changes, resolving problems in a changing environment
Excellent communicator with proven ability to enlist support of the most senior level of management.
Strong business acumen and bottom-line driven
Strong relationship builder with ability to influence and establish relationships with a diverse group.
Capable of initiating, facilitating, and working with others in change efforts OUR OFFER
A challenging job in an international and growing enterprise.
A dynamic, and entrepreneurial company culture that values and stimulates initiative.
Attractive salary conditions with extra-legal benefits

About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.