Job Description

Qualifications:

Minimum requirements:

+

Education & Language

+

Diploma/Degree and Above

+ English proficiency

B2 CEFR level or higher

(verbal and written)
+

Fluent in Mandarin or Cantonese

(verbal communication required)

Experience

+

Minimum 1 year

experience as a

Team Managing experience

a BPO/Contact Centre Environment.
+ Preferably exposure to a

similar e-commerce/marketplace industry

in a BPO environment

Skills & Competencies

+ Strategic thinker with strong analytical and creative problem-solving skills
+ Passion for ensuring an excellent user experience
+ Have good organizational and coordination skills as well as the ability to withstand pressure.
+ Possess strong organizational and coordination skills, the ability and methods to effectively motivate the team

Work Requirements

+ Must be able to work in office at

Medini 9,

Iskandar Puteri, Johor, Malaysia

Responsibilities:

Responsibilities

: + Provide mentorship, guidance and career development to members of your team
+ Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
+ Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise
+ Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
+ Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
+ Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
+ Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions