Job Description

ABOUT US

ShopBack: For the wins

The ShopBack Group is Asia-Pacific\'s leading shopping, rewards, and payments platform, serving over 38 million shoppers across ten markets.

ShopBack was founded in 2014 and today, ShopBackers across the region continue to win over shoppers by constantly upping their game - be it rewards or meaningful experiences - such that shoppers can achieve a personal victory every time they use ShopBack.

The Group powers over US$3.7 billion in annual sales for over 15,000 online and in-store merchant partners. In 2022, ShopBack launched ShopBack Pay and PayLater, extending the platform\'s offerings into financial services, providing shoppers responsible and convenient payment options at checkout.

The SME Onboarding Executive will be responsible for onboarding merchants through inbound and partner channels. There will be a heavy emphasis on automation to ensure a seamless process for SMEs to be onboarded to our PayLater solution regionally.

Responsibilities

• (i) SME Onboarding
• Conduct SME onboarding by collaborating with operations, product and risk / compliance
• Provide feedback proactively to the SME team on enhancements to the overall merchant end-to-end experience
• Work closely with automation and business process teams to define and deliver enhancements to customer flows, from qualification to contract, to post live support
• \xe2\x80\x8b\xe2\x80\x8bDeliver against key metrics of success including time to live and conversion rate

• (ii) Business Development / Sales
• Identify high potential SMEs and directly engage on ad-hoc basis; pre-live (keen judgement) and post-live (growth metrics)\xe2\x80\x8b\xe2\x80\x8b
• Manage pipeline of inbound leads from enquiry to closing of deals while working closely with external sales agency to ensure outbound leads are also acquired at scale
• Collaborate with partnership team on campaigns to acquire SMEs (events, EDMs etc.)
• Deliver against targets by tracking and measuring input / activities (calls, follow-ups, reach outs) on a weekly basis along with corresponding output (increase in revenue)

• At least 2-4 years of experience in Business Development / Account Management / Sales Operations
• Excellent verbal communication and presentation skills
• Experience in tech and e-commerce is an advantage
• Enjoys problem solving
• Good time management and ability to multitask
• Patient, ability to listen and understand stakeholder concerns
• Willingness to learn different facets of the merchant journey such as marketing, sales, operations and retention

ShopBack