Sme (senior Customer Service) Mandarin/cantonese
Iskandar Puteri, Johor, Malaysia
Job Description
Mohon
Penerangan Kerja
Kelayakan
- Diploma/Degree or higher.
- English (B2 CEFR or above) + Fluent in Mandarin/Cantonese.
- Min. 1 year Trainer/SME experience in BPO/Contact Centre (Senior: 3+ years preferred).
- Strong facilitation, content development & coaching skills.
- Experience in e-commerce/marketplace accounts is a plus.
- Able to work on-site in Johor, Medini 9, Iskandar Puteri.
- Conduct onboarding, refresher & skills training.
- Act as SME for processes, SOPs & escalations.
- Coach agents and monitor training effectiveness.
- Update knowledgebase and training content.
- Support multiple lines of business as needed.
- Allowance Provided
- EPF / SOCSO
- Annual Leave / Sick Leave
- 5 working days
- EPF / SOCSO / PCB
- Annual Leave
- Medical and Hospitalisation Leave
- Allowance Provided
- 5 Working Days
Customer Service Mandarin Cantonese Communication Skills Problem Solving Interpersonal Skills
Peringatan Penting
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Job Detail
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Job IdJD1246984
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIskandar Puteri, Johor, Malaysia
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EducationNot mentioned