Job Description

\xef\xbb\xbfPosition: SNS chat support (Japanese Speaking )

Client Background: Global BPO Company

Location: KL

Headcount: 5

Tenure: Permanent

Remuneration: RM6,000 - RM8,200

Responsibilities:

Understand customer enquiries and respond via applicable channels: email, chat, and call backs

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Respond promptly and politely to chat inquiries from clients.

Conduct necessary research to resolve platform issues and provide solutions.

Make suggestions for improving the chat support process.

Record and report client inquiries.

Receive training on the chat support process and utilize that training in carrying out tasks.

Collect client feedback to improve our services.

Requirements:

Excellent communication skills, with the ability to explain things clearly and politely.

Familiarity with social media platforms and strong problem-solving skills.

Prior experience in chat support is preferred. But Fresh Graduates are also applicable.

Opens for Japanese Native or Local Japanese Speaker whose JLPT N2 above

English language proficiency is preferred.

Working hour: 24/7 operation hours, rotational shift

Sub Specialization : Services;Customer Services;Public Relations;Media;Legal;Food & Beverage
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur

EPS Consultants