Job Description

• Strong organizational and multitasking skills, with the ability to manage various tasks simultaneously and meet deadlines.
• Excellent written and verbal communication skills, along with a friendly and customer-centric attitude.
• Attention to detail and accuracy, particularly in handling administrative tasks and order processing.
• Adaptability and the ability to thrive in a fast-paced and dynamic environment.
• Proficiency in using social media platforms and basic technical troubleshooting skills.
• A proactive mindset, with the ability to identify opportunities for improvement and contribute innovative ideas.
• Prior experience in customer service, administrative support, or event coordination is a plus.
• Basic knowledge of our products and services, or a willingness to learn and understand them thoroughly.

Responsibilities

Are you a detail-oriented and organized individual who thrives in a support role, ensuring seamless operations behind the scenes? If you\'re adept at handling administrative tasks, providing top-notch customer service, and contributing to the success of live broadcasting events, we have an exciting opportunity for you! Join our team as a Social Media Operations Coordinator and play a crucial role in making our live streaming experiences exceptional.

• Provide excellent customer service by addressing customer inquiries, comments, and concerns related to our live streaming sessions and products.
• Assist in administrative tasks, including scheduling, coordinating logistics, and maintaining documentation for live streaming events.
• Collaborate closely with the live broadcasting team to ensure the smooth execution of live streaming sessions.
• Support packaging and shipping processes, ensuring accurate fulfillment of orders and timely delivery to customers.
• Monitor and moderate live chat and comments during broadcasts to maintain a positive and engaging environment for viewers.
• Maintain a comprehensive understanding of our products and services to effectively assist customers and provide accurate information.
• Compile and analyze customer feedback and data to identify areas for improvement and enhancement of our live streaming experiences.
• Assist in post-event analysis, including gathering metrics and insights to evaluate the impact of live streaming events.
• Work closely with the social media broadcaster hosts to ensure their technical and logistical needs are met during live broadcasts.
• Collaborate with cross-functional teams to enhance the overall efficiency and effectiveness of our live streaming initiatives.

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic team that values collaboration and innovation.
• Training and skill development to enhance your abilities in customer service and event coordination.

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